If you are not completely satisfied with your purchase, items may be returned for a refund within 30 days of the original purchase. All items must be in new condition and undamaged. Please note shipping and handling fees are not refunded.

All sales are final for the printed books, ebooks, digital downloads, custom and made-to-order items.

We do not offer returns or exchanges for products purchased through other locations than lightfieldtrips.com.

International orders – Import duties and taxes should be expected. We do our best to prepare the supporting documents prior to the shipment. We are unable to offer any support or refunds for duties, taxes and any other associated fees on returned goods. Customs and importation systems are highly variable in each country and it is an issue that is beyond our control. International returns are not currently available due to this. The cost of shipping and handling items back is too high to make it workable for either side.

If you believe your item is defective or has been damaged en route, please contact us and we’ll provide you with further instructions. 

Because the products we offer are digital they cannot be returned, your purchase is only eligible for a refund in the following situations:

• You purchased two of the same product accidentally
  We’ll gladly refund you for the duplicate purchase(s). Just drop us a note here!
• There is a technical problem with the product
  First, please reach out with specific information about the technical issue. If you encounter a reproducible error with the pdf files that cannot be resolved, please let us know. Note: Products with alleged technical issues will only be eligible for a refund when sufficient information is provided regarding how the error was created. 
• The product was misrepresented in the description
  We consider an item to be “misrepresented” when the delivered item does not match the described function in the product description, or when an item stated to be included is not delivered. Misrepresentation does not include subjective opinions on the quality or appearance of an item. For example: An item would be misrepresented if the product description promised a custom guide, but the delivered product is copyrighted material from someone else. A product would NOT be misrepresented if a buyer believes that the item “doesn’t look good” or “isn’t high quality compared to other items purchased.”

All refunds are at the sole discretion of Light Field Trips and US Daily Digital Design LLC.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.